Rooter Hero Plumbing & Air of Costa Mesa
Review Summary
Rooter Hero Plumbing & Air of Costa Mesa receives mixed reviews. Some customers report issues with appointment reliability and communication. However, many reviewers praise the technicians for being professional, friendly, efficient, and knowledgeable, with some specifically mentioning Ryan, Christian, Eddie, Julio Torres, and Bryan Syre. Excellent customer service, quick response times, and good pricing are also highlighted.
Reviews
View All on Google4.9
(145 reviews)
Ric Hattabaugh
Flaked repeatedly on service window times throughout the scheduled day until ultimately stopped communicating after 6:00. I called the next morning and they were apologetic. Things happen. Scheduled for 3 days out and asked for first appointment at 9:00. Same treatment again today. Didn’t hear anything until I got the text saying they were busy and asked if 3:00-5:00 would work. They show all 5-star reviews on their site. Somehow Google shows 1,000s of solid reviews. Look at Yelp and it’s the opposite with average rating below 3. Something is not right.
Jennifer Dougherty